1. How can I place an order?
You can place an order directly through our website by selecting your desired product and completing the checkout process. For bulk or wholesale orders, please contact us directly.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery service across selected locations in Bangladesh.

3. What payment methods do you accept?
We accept:
Cash on Delivery
bKash / Nagad / Rocket
Bank Transfer (for wholesale orders)

4. How long does delivery take?
Inside Dhaka: 2–3 working days
Outside Dhaka: 3–5 working days
Delivery time may vary due to unavoidable circumstances.

5. What are the delivery charges?
Delivery charges depend on your location and order size. The exact charge will be shown at checkout.

6. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.

7. What is your return & refund policy?
You can request a return or replacement if:
The product is damaged
The product is defective
You received the wrong item
Please notify us within 24 hours of receiving the product.
(Refund Policy page applies.)

8. Do you offer wholesale or bulk orders?
Yes, we provide wholesale and bulk order facilities. For pricing and details, please contact our sales team.

9. Are the product images real?
Yes, all product photos are taken from the original My Craft products. However, slight colour variation may occur due to lighting or screen settings.

10. How can I contact My Craft?
You can contact us through:
Website contact form
Facebook / Instagram page
Phone or WhatsApp (during business hours)