This Privacy Policy explains how My Craft collects, uses, stores, and protects the personal information of its customers and users.

This policy applies to mycraftbd.com, our online services, and all forms of customer communication.
By using our website, you are deemed to have agreed to the terms of this Privacy Policy.

1. Information We Collect

My Craft may collect personal information in the following situations:

  • When you place, purchase, return, or exchange an order

  • When you track an order

  • When you register for an account on our website

  • When you subscribe to our newsletter

  • When you use gifts or promotional offers

  • When you contact customer support

  • When you participate in surveys, offers, or campaigns

The collected information may include:

  • Name

  • Mobile number

  • Email address

  • Delivery and billing address

  • Order-related information

2. Shopping & Payment Information

When you place an order on our website, we collect the necessary information required to process payments.

My Craft never asks for your card number, OTP, or password via phone, email, or messages.

Payment information is processed securely through trusted third-party payment gateways.

3. Website Accounts & Guest Users

i. Registered Users

If you create an account, we store your basic information and order history to:

  • Enable order tracking

  • Provide a faster checkout experience

ii. Guest Users

You may place orders or subscribe to newsletters as a guest without creating an account. In such cases, only limited information is collected.

4. Customer Service

When you contact us via phone, email, live chat, or contact forms, your information may be stored for:

  • Identity verification

  • Faster issue resolution

  • Improving future customer support services

5. Cookies & Website Analytics

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

We use Cookies to:

  • Improve website performance

  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

6. Third-Party Services

My Craft may share customer information with trusted third-party service providers for purposes such as:

  • Courier and delivery services

  • Payment gateways

  • Website hosting

  • Email and SMS services

These service providers are obligated to maintain the confidentiality and security of your information.

7. Third-Party Links & Social Media

Our website may contain links to third-party websites or social media platforms.
These websites have their own Privacy Policies, and My Craft is not responsible for their practices.

8. Legal Obligations

In accordance with the laws of Bangladesh, your information may be shared with relevant authorities if required due to:

  • Court orders

  • Legal investigations

  • Breach of agreements

9. Data Security

To protect your personal information, My Craft implements:

  • Technical safeguards

  • Administrative measures

  • Digital security systems

You are responsible for maintaining the confidentiality of your account password.

10. Policy Updates

My Craft reserves the right to change or update this Privacy Policy at any time.
Any updated version will be published on this page.

11. Updating or Correcting Your Information

You may contact us to:

  • Update your personal information

  • Correct inaccurate data

  • Request account deletion

Contact Information

Email: support@mycraftbd.com
Website: https://mycraftbd.com